DEAR GUEST:

As early reports indicate that the spread of COVID-19 is beginning to slow, the Mexican Federal government has announced that both the quarantine and travel restrictions will be lifted soon. Our Hotels & Resorts are scheduled to reopen throughout June and we are preparing for your return.

We understand how crucial it is to establish new, and higher, standards of cleanliness and hygiene and to implement social distancing. To ensure a clean environment for both our guests and team members, we have partnered with PREVERISK, a global leader in hotel consulting certified in COVID-19 preventive protocols for disinfection, hygiene and general sanitation (Hygiene Response Certificate).

At all times, the health of our guests and team members is our priority. In addition to tapping into the expertise of our consultants, we will also ensure that the hygiene practices at all of our facilities meet, or exceed, the recommendations of local and international health authorities, through the following actions:

UPON ARRIVAL

• Cleaning and disinfecting luggage of incoming guests.
• Temperature checks for arriving guest. In the event of a guest having an elevated temperature, a doctor will be available.
• Sanitizing mats for shoes.
• All team members will be equipped with mask and face shields.
• Acrylic shields will be placed at the front desks.
• The guests should complete the risk factor identification questionnaire.

CLEANING & SANITIZING

• Hand sanitizing stations placed in strategic locations such as the front desk, restaurant entrances and all other public areas.
• Cleaning and disinfection protocols every 2 hours for high-touch areas and points using certified by Bayer and ECOLAB sanitization products.

ROOM DISINFECTION

• All bed linens including duvet covers, pillowcases and sheets in all rooms are sanitized and changed before the entry of a new guest.
• Reducing or removing non-essential high-touch items (magazines or books, etc.).
• Fogging disinfection upon departure of each guest.
• Rooms will be sealed to indicate guests that their room has not been accessed since being thoroughly cleaned with specialized products.

 SOCIAL DISTANCING 

• Furniture in public areas will be rearranged according to social distancing guidelines.
• Application and signaling of safe distance in all areas of the hotels.
• Acrylic shields placed on all service points to ensure protection between guests and team members.

FOOD & BEVERAGES

• Temperature Checks at all our food and beverages outlets entrances.
• Use of QR code menus, disposable menus for our clients and assisted buffet.
• Constant hand washing every 20 minutes by our team members.
• Daily spray sanitizing of all our food and beverage areas, restaurants and kitchens.
• All team members will be equipped with face shields and mask.

 POOL, SPA & GYM

• Furniture in public areas will be rearranged according to social distancing guidelines.
• Washing and disinfecting procedures of saunas, steam rooms and showers after each use.
• Sanitization of equipment in Fitness Centers and Spa after each use.
• Sanitization of high-touch areas and points in Fitness Centers, Pool and Spa.

TEAM MEMBERS HYGIENE

• Entry control with hygiene and prevention measures (handwashing, temperature check, use of antibacterial gel, etc.).
• Use of protection equipment at all times for all team members.
• Training program on hygiene, prevention and preventive measures vs COVID-19.
• Scheduled disinfection of of f ices and workstations with increased frequency.